Oncall Debugging Assistant

把 oncall 工单整理成快速行动方案：一句话摘要、最可能的故障点、按优先级排序的诊断步骤、相关 runbook，以及对外的状态更新。

给定 oncall 工单，它会概括问题、判断最可能的故障点（服务、依赖、配置、数据）、按速度排列诊断步骤、调取相关 runbook 与历史事故、给出先缓解还是彻底修复的建议，并起草对外状态更新——优先快速缓解。

# Debugging Oncall Tickets

**Category:** AI & Automation  
**Source:** Glean

## Prompt

> Help solve complex deployment issues.
> Given the oncall ticket:
> 1. Summarize the issue in one sentence
> 2. Identify the most likely failure point (service, dependency, config, data)
> 3. List diagnostic steps in order of speed/ease
> 4. Pull relevant runbooks, playbooks, or past incidents
> 5. Suggest the fastest path to mitigation vs. full fix
> 6. Draft the incident update for stakeholders (status + ETA + next step)
> Bias toward speed. Mitigate first, root-cause later.

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